Better Lighting. Better Energy. Better World

What is your return policy?

Returned Goods/Short Orders

Except for those under warranty, no returned goods will be accepted after 90 days, or without approval and a Returned Materials Authorization (RMA) from Touch-Plate.  To obtain a RMA, contact  Touch-Plate with the order number and invoice number of the goods to be returned.

Returned goods must be in original container along with the RMA from Touch-Plate and must be packaged to prevent damage during shipment.  The customer is responsible for freight & damage of parts.

Restocking Fee: If an incorrect item or quantity of item was ordered and needs to be returned, the minimum restocking fee due from purchaser is 25%.  If the item has been opened, partially installed, scratched, dented, or in any way damaged, the restocking fee will be determined by Touch-Plate upon inspection.

Any missing or incorrectly shipped items must be reported within 5 days of receipt of shipment. You must contact Touch-Plate either by phone or email and obtain a RMA number for the incorrect items so that the missing merchandise may re-shipped or credited. Failure to do so will relieve Touch-Plate of any liability of cost or material associated with the missing items.


Category: Orders, Shipping, & Returns

← What is your return policy?

Contact Info

Touch-Plate Lighting Controls

1830 Wayne Trace
Fort Wayne, IN 46803

Phone: 260.426.1565
Fax: 260.426.1442